Terms of service
Website Terms & Conditions – Terms of Use
The terms of use detailed below are written in the feminine form for convenience but apply to both women and men.
Please read these terms carefully before browsing the Website, as using the Website, continuing to browse, and/or viewing content and information on the Website constitutes full agreement to the Website's Terms & Conditions as detailed below.
The website at www.chapeau.co.il (hereinafter: "the Website") is operated by Chapeau By Kim Or Ltd., Company No. 517277430 (hereinafter: "the Company"). The Website serves as an online store for the sale of the Company's products as detailed below.
Any adult user is permitted to use and perform actions through the Website, subject to the terms detailed in these Terms of Use, the Shipping Policy, and the Privacy Policy, which are an integral part of these Terms & Conditions (hereinafter: "the Terms").
The Company reserves the right to update and amend the Terms from time to time, at its sole discretion and without prior notice. Any amendment to the Terms takes effect from the moment it is published on the Website. The user acknowledges that it is her responsibility to review the Terms, Privacy Policy, and Cancellation Policy periodically, especially before making a purchase. If the user does not agree to the Terms, in whole or in part, she is not permitted to use the Website for any purpose, and shall have no claim, lawsuit, and/or demand against the Company or anyone on its behalf.
The user declares that she is legally competent to perform binding legal acts. Minor users (under the age of 18) may not perform legal acts without guardian approval and are required to inform their parents and/or legal guardians (hereinafter: "the Guardians") of the provisions of these Terms and to obtain their approval to use the Website and to perform any activity on it. The responsibility and/or supervision for informing minors who wish to browse the Website about the Terms lies solely with the Guardians. Any activity performed on the Website by minors constitutes the Guardians' consent to the Terms.
The user declares that she is aware that browsing and/or using the Website in any manner, including relying on prices offered on the Website and purchasing products, constitutes her consent and confirmation of the Terms and her commitment to act accordingly.
"Products" refers to: hats and accessories and all products listed for sale on the Website. The Company reserves the right to update the products sold on the Website at its sole discretion.
The Company will make its best effort to display images on the Website that are as accurate as possible. The user acknowledges that product images, including colors displayed on the Website, are for illustrative purposes only, and there may be deviations and/or differences between the product images displayed on the Website and the products actually sold, including differences in color, and the Company shall not be held responsible for this.
The Company reserves its full and exclusive right, at its sole discretion, to offer promotions, benefits, and/or discounts on the Website from time to time, and may at any time discontinue and/or update any of these without prior notice.
The Company reserves its full and exclusive right to update product prices and/or shipping rates on the Website from time to time, at its sole discretion and without prior notice. The binding price for an order placed by a user shall be the price published on the day the order was placed (the day the credit card company approved the transaction). For the avoidance of doubt, if a product price is updated before an order is completed, the charge will be at the updated price displayed at the time of order completion.
The Company reserves the right, at its discretion, to prevent a user from browsing the Website and/or from performing actions or making purchases on the Website if the user's conduct is inappropriate and/or contrary to the Terms and/or raises concern of harm to the proper management of the Website and/or infringes upon a third party's rights and/or any law.
Subject to the Terms, users may subscribe to the Company's newsletter (if available), receive information about discounts, promotions and additional services, view products, create a shopping cart, and make purchases.
The user undertakes and declares that she will not use the Website and/or its content for commercial and/or other purposes beyond using the Website in accordance with these Terms.
The Company reserves its full and exclusive right to change and update the list of content, services, and/or products on the Website, the Website's structure, appearance, and design without prior notice, including any other aspect related to the Website or the management of its content and services. The user shall have no claim, demand, and/or lawsuit against the Company or anyone on its behalf regarding such changes and/or updates or any malfunctions that may occur as a result. Use of the Website following any change constitutes the user's consent to the Terms as amended.
The Company reserves its full and exclusive right to remove the Website from the internet and/or to block access to the Website — in whole or in part — without prior notice. Such actions may involve the partial or complete deletion of the information contained therein.
Ordering Products and Registration
Products may be ordered on the Website without registration as a guest, or through a registered user account, at the user's discretion.
As a guest, to place an order the user must enter the required details on the Website. Upon completion of the order, an electronic confirmation with order details will be sent to the email address entered at the time of the order.
Only products marked with the shopping cart button may be purchased.
After selecting product(s) (including color and/or size) and adding them to the shopping cart, the user may complete the purchase in accordance with the instructions on the Website. After completing the purchase, the user will receive an order number for confirmation and tracking via the email address provided at the time of the order, and — if a registered account exists — also through the personal account.
Users may register on the Website via the "My Account" field. To create an account, users must enter the required details and choose a password for future logins. Registered customers can track their order status in their personal area on the Website.
Payment and Product Delivery
At the time of placing the order, the user will select one of the available payment methods on the Website, which are updated from time to time. The credit card details provided will be verified, and only after receiving approval from the credit card company will an order confirmation be sent.
If the transaction is not approved by the credit card company, a transaction decline message will be displayed on the Website.
When placing an order, users must take care to provide accurate and correct details in order to prevent errors and delays. If incorrect details are provided, the order will not be processed and/or delivery of the products will not be possible.
If after the order is placed it becomes apparent that one or more of the purchased products cannot be supplied — including because they are out of stock (even if they were shown as in stock at the time of the order) — the Company will not be obligated to supply the product, the user will not be charged for the unavailable product, and the user shall have no claim against the Company in this regard.
When placing an order, the user will indicate a delivery destination.
Deliveries are made on business days via an external courier company with which the Company works, in accordance with that company's operating hours on business days. It is clarified that delays in delivery times may occur due to third-party factors beyond the Company's control, and the Company shall not be liable for late delivery for any reason beyond its control. Information regarding product delivery is available in the Shipping Policy.
"Business Days" — Sunday through Thursday of each calendar week, excluding Friday, Saturday, holiday eves, holidays, and intermediate festival days (Chol HaMoed).
The Company will not be liable for delays in product delivery in the following cases:
- Force majeure, including without limitation: war, hostile actions, emergency situations, and natural disasters
- Strike by shipping or postal services
- Any other reason beyond the Company's control and/or reasons related to the user, including incorrect and/or inaccurate details in the order form, the user not being present at the delivery destination at the specified time, and/or the user refusing to accept the order. The Company does not undertake to arrange re-delivery in such cases.
Limitation of Liability and Indemnification
The user undertakes and declares that she is aware of and agrees to the following:
Use of the Website and the services and/or products offered on it is entirely at the user's own risk. Use of the Website and its content is provided to the user on an AS IS basis, and the user shall have no claim, lawsuit, or demand against the Company regarding the characteristics of use or service on the Website, its capabilities and limitations, or its unsuitability for the user's needs, except in relation to rights that cannot be waived by law.
Except as expressly stated in the Cancellation and Returns Policy, the Company shall not be liable for any direct or indirect damage caused to the user as a result of using the Website, delivery delays, or as a result of products supplied to the user being defective, damaged, or faulty, unless the defect was caused by the Company's negligence. In such a case, the Company's liability shall be limited to an amount equal to the price of the order.
The Company does not guarantee that Website services will be provided continuously or without interruption, will be of quality, will be secure and error-free, and/or will be immune from unauthorized access to the Company's computers and/or software, or from damage, malfunctions, faults, or failures in hardware, software, communication lines and systems — whether at the Company, its suppliers, or the user — and the user shall have no claim against the Company in this regard. The user is aware that the service may occasionally be unavailable due to maintenance, upgrades, or any other reason.
If the user is overcharged or undercharged at the time of placing the order due to an error by the Company, the user will be credited for any amount she was not required to pay, or charged the difference between the correct price and the price charged.
If a user's charge is delayed for any reason, the user declares that she is aware that the charge will be processed at a later date.
The Company does not guarantee that all links on the Website will function properly or lead to active websites. The Company may remove links previously included on the Website or refrain from adding new ones — all at its sole discretion. The presence of a link on the Website to a particular site does not constitute endorsement of the completeness, reliability, currency, or credibility of that site, and the Company is not responsible for the content of third-party websites.
The user acknowledges that under no circumstances shall the Company and/or anyone on its behalf be liable to the user and/or any third party for any damage (including, but not limited to, damage due to loss of a database, loss of software, costs of procuring alternative services, or service interruptions) whether direct, indirect, secondary, incidental, special, or consequential, arising from the use of the Website and/or services, exposure to the Website, browsing the Website, inability to use the Website, purchasing and/or using products, conducting transactions, delivery, unauthorized use of the Website, or alteration of information provided by the user — including damage resulting from loss of profits, use and loss of data, and other intangible assets — even if the Website has been notified of the possibility of such losses.
The user undertakes that she is responsible for any direct or indirect consequence arising from use of the Website and its services, and agrees to indemnify and defend the Company, its employees, managers, and/or anyone on its behalf against any claim, assertion, demand, loss, lost profit, payment, expense, or damage — including reasonable legal fees and court costs (including those of any third party) — resulting from the user's use of and/or browsing and/or inability to use the Website and/or services and/or products, and/or breach of the Website's Terms.
The user acknowledges that use of the Website is subject to all relevant local, national, and international laws and regulations, and undertakes not to violate any law and/or regulation in connection with use of the Website and its services. The user also undertakes not to perform and/or attempt to perform system sensitivity tests, crack security or authentication measures, interfere with or disrupt systems and/or networks connected to the service, or violate the laws, regulations, policies, or procedures of other systems and/or networks. The user undertakes not to obtain or attempt to obtain unauthorized access to the service, to other accounts on the Website, or to computer systems and communication networks connected to the service through password cracking or any other means.
Transaction Cancellation
The user may cancel a transaction in accordance with the Consumer Protection Law, 5741–1981 and the regulations thereunder (hereinafter: "the Law"). A cancellation notice may be submitted by sending a request to: sales@chapeau.co.il
In the case of a cancellation by a person with a disability, a senior citizen, or a new immigrant, the transaction may be cancelled within four months of the date it was made, the date the product was received, or the date the transaction details document was received — whichever is later — provided that the transaction involved a conversation between the Company and the user (including via electronic communication). The Company may request documentation as specified in the Law proving that the user is a person with a disability, a senior citizen, or a new immigrant, as applicable.
Transaction cancellation is permitted within 14 days of actual receipt of the product. Users wishing to cancel a transaction are requested to return the product in its original packaging, to refrain from using the product, and to return it unused, without any defect and/or damage of any kind.
A refund will be issued within 14 days of receipt of the cancellation notice, provided the product has been returned in accordance with the above conditions. The refund will be made to the same payment method used for the purchase. No refund will be given for products for which no monetary payment was made — including gifts.
In the case of a defective product, a mismatch with the order, or an error on the Company's part — the Company will replace the product. If the product is out of stock, the Company will offer the customer an alternative product in coordination with the customer.
In cases where the cancellation is not due to a defect, mismatch, or error on the Company's part, the user will return the product to the Company at her own expense to the Company's showroom at: 13 David Pinkas St., Rishon LeZion. Alternatively, the user may choose to have the product collected by courier at a shipping fee of ₪30. It is clarified that in such a case, the Company may charge a cancellation fee of up to 5% of the transaction price or ₪100 — whichever is lower.
Exchanges or returns for store credit may be made within 14 days of the date of purchase, provided the product has not been opened, has not been used in any way, has not been damaged, and is returned in its original packaging only, along with presentation of an invoice.
Copyright
All copyrights and intellectual property rights in the design of the Website and in any software, trademarks (including the name Chapeau By Kim Or / chapeau by kim or), logo, application, graphic file, information, images, videos, products, text, and any other material contained therein — are the exclusive property of the Company and are protected by copyright law, trademark law, patent law, and intellectual property protection in Israel and worldwide.
Use of Content: The user does not acquire any rights in the Website or its content beyond the limited right to personal use of the Website for orders and browsing in accordance with these Terms. It is prohibited to copy, duplicate, distribute, publish, broadcast, publicly display, perform, make available to the public, process, translate, or sell any part of the Website's content without the Company's prior explicit written consent. Unauthorized use of the Website's content constitutes an infringement of rights and may result in legal action.
Nothing stated above shall impose any responsibility or liability on the Company toward the user in connection with any matter related to use of the Website.
Privacy Policy
The Privacy Policy, which forms an integral part of these Terms, is attached at the following link: _________________________________.
Miscellaneous
The Company may assign and/or transfer and/or convey its rights under these Terms, or any part thereof, to any corporation or third-party entity at its sole discretion and without prior notice. The user may not assign and/or transfer her rights under these Terms to a third party.
The law applicable to these Terms, their interpretation, validity, applicability, and enforcement, and/or to any action and/or dispute arising therefrom, is exclusively the law of the State of Israel. Any dispute between the parties to these Terms — including regarding their execution, applicability, interpretation, or validity — shall be adjudicated in the competent court in the Tel Aviv-Jaffa district.
Contact and Inquiries: For any questions regarding the Terms, services and/or products on the Website, or the Privacy Policy, please contact us at: revital@chapeau.co.il
